Refund Policy
Refund & Returns
Our Refund Policy outlines terms for returns, replacements, and refunds.
Thank you for shopping at 10ch.co.in.
At 10CH, we aim to provide genuine and quality products. If you receive a damaged, defective, or incorrect product, you may be eligible for a refund or replacement as per our policy.
To request a refund, please contact us on WhatsApp at 8171987637. Please provide:
- Order ID
- Customer name
- Registered mobile number
- Clear photos of the product and packaging
- A brief description of the issue
Our support team will review the request and confirm whether the order is eligible for a refund or replacement.
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
After verification, we may provide a replacement or refund, depending on the circumstances and product availability.
Once your refund is approved, it will be processed to the original payment method.
Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or payment provider.
For eligible COD orders, our customer support team will provide the applicable refund process and required details after verification.
Return shipping is free for eligible returns involving damaged, defective, or incorrectly delivered products.
Refunds may not be available for products that have been opened, used, damaged after delivery, or returned without meeting the applicable return conditions.
For refund or return assistance, contact us on WhatsApp:
8171987637
Our customer support is available 24/7, and we aim to respond to customer queries within 10–120 minutes.
Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.