Shipping Policy
Shipping & Delivery
Our Shipping Policy was last updated 24 August 2026.
Thank you for shopping at 10ch.co.in.
This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our store. Please read this policy carefully before placing your order.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
Shipping Information
We strive to process and ship all orders as quickly as possible. Please note that shipping times may vary depending on your location and the shipping method selected.
Standard Processing: 1–2 business days after payment confirmation.
Peak Seasons / Sales: Processing may be extended to 3–5 business days.
We offer standard shipping with delivery times of 3–5 business days. Shipping costs and delivery times may vary based on your location.
Shipping costs are calculated based on the weight of your order, your shipping address, and the shipping method selected. All shipping costs are clearly displayed during checkout before you complete your purchase.
Once your order ships, you will receive a confirmation email and whatsapp with tracking information. You can track your order status through our website or using the tracking number provided by our shipping partner.
Please ensure that your delivery address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Most shipping carriers will make multiple delivery attempts. If delivery fails after all attempts, the package will be returned to us, and you may be charged for return shipping costs.
Some items may have shipping restrictions due to size, weight, or regulatory requirements. These restrictions will be clearly indicated on the product page.
If your package arrives damaged, defective, or incorrect, please contact us on WhatsApp at 8171987637. Please send your Order ID, registered mobile number, and clear photos of the product and packaging. Our support team will review the issue and arrange a replacement or refund, as applicable.
Shipping delays may occur due to weather conditions, natural disasters, or other events beyond our control. We will communicate any significant delays to affected customers.
You can request order cancellation through WhatsApp at 8171987637. Please send your Order ID, customer name, and registered mobile number. Cancellation requests must be made before the order is shipped. Once the order has been shipped, cancellation may not be possible.
Once your refund is approved, the refund will be processed to the original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or payment provider.
Return shipping is free for products eligible for return due to damage, defect, or an incorrect product being delivered.
Our customer support is available 24/7. We aim to respond to WhatsApp and customer support queries within 10–120 minutes.
Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.