Cancellation Policy
Cancellation Policy
Last Updated: 21 September 2026
Thank you for shopping at 10ch.co.in.
At 10CH, we understand that sometimes you may need to cancel your order. Please review the following cancellation policy before requesting a cancellation.
You can request order cancellation through WhatsApp at:
Please send the following details:
- Order ID
- Customer name
- Registered mobile number
Our customer support team will review your request and assist you with the cancellation.
Orders can be cancelled if the cancellation request is received before the order has been shipped.
Once an order has been shipped, cancellation may not be possible.
If the order has already been shipped, please contact our customer support team on WhatsApp at 8171987637.
Depending on the order status, we will guide you regarding the available options.
If an eligible prepaid order is successfully cancelled before shipping, the applicable refund will be processed to the original payment method.
Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or payment provider.
For eligible COD orders cancelled before shipping, there is no payment to refund.
For cancellation assistance, contact us on WhatsApp:
8171987637
Our customer support is available 24/7, and we aim to respond to customer queries within 10–120 minutes.
Policy Updates
We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website.