Return and Replacement Policy
Return & Replacement Policy
Last Updated: 21 September 2026
Thank you for shopping at 10ch.co.in.
At 10CH, we aim to provide genuine and quality products. If you receive a damaged, defective, or incorrect product, you may be eligible for a return, replacement, or refund as applicable under this policy.
Eligible products may be returned or replaced within 7 days of delivery.
To request a return or replacement, please contact us on WhatsApp at 8171987637 as soon as possible after receiving your order.
A product may be eligible for return or replacement if:
- The product was damaged during delivery.
- The product is defective.
- You received an incorrect product.
- The product received is different from what was ordered.
For eligible returns, the product should be in its original condition with its original packaging, labels and other included items, wherever applicable.
For supplements and other sealed products, the product should remain unopened and unused, except where the issue itself requires the product to be opened for verification.
Please contact us on WhatsApp at 8171987637.
Please provide:
- Order ID
- Customer name
- Registered mobile number
- Clear photos of the product
- Clear photos of the packaging
- A brief description of the issue
Our support team will review the information and guide you through the next steps.
If you receive a damaged or incorrect product, please contact us with the required details and photos.
After verification, we may arrange a replacement or refund, depending on the circumstances and product availability.
Return shipping is free for eligible returns involving damaged, defective, or incorrectly delivered products.
Returns or replacements may not be available for products that:
- Have been opened or used when the product is required to be unopened.
- Have been damaged after delivery due to customer handling.
- Are returned without meeting the applicable return conditions.
- Are returned without the required order details or information needed to verify the issue.
If a replacement is not available or applicable, an eligible customer may receive a refund as per our Refund Policy.
Approved refunds are processed to the original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or payment provider.
For return or replacement assistance, contact us on WhatsApp:
8171987637
Our customer support is available 24/7, and we aim to respond to customer queries within 10–120 minutes.
Policy Updates
We reserve the right to modify this Return & Replacement Policy at any time. Changes will be effective immediately upon posting to our website.